tag:status.decodahealth.com,2005:/history Decoda Health Status - Incident history 2026-10-19T13:33:16.843+00:00 Decoda Health tag:status.decodahealth.com,2005:Incident/cmvfaokaa005p07nwxm4wwnj5 2026-10-19T13:33:16.843+00:00 2026-10-19T14:14:24.211+00:00 OpenAI API status is back up Type: Incident

Affected Components: OpenAI (AI Dependency)

Oct 19, 14:14:24 GMT+0
Resolved - OpenAI (AI Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 19, 13:33:16 GMT+0
Investigating - OpenAI (AI Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmvcyct2g000e07mbm738y4u8 2026-10-17T22:12:40.975+00:00 2026-10-17T22:15:24.288+00:00 PostGrid status feed is back up Type: Incident

Affected Components: PostGrid (Mail Dependency)

Oct 17, 22:15:24 GMT+0
Resolved - PostGrid (Mail Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 17, 22:12:40 GMT+0
Investigating - PostGrid (Mail Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmvb82i7d00p007kr3vt7omg2 2026-10-16T17:09:03.576+00:00 2026-10-16T17:13:04.433+00:00 PostGrid status feed is back up Type: Incident

Affected Components: PostGrid (Mail Dependency)

Oct 16, 17:13:04 GMT+0
Resolved - PostGrid (Mail Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 16, 17:09:03 GMT+0
Investigating - PostGrid (Mail Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmv5h9xpt001j07qpff5ly7vg 2026-10-12T16:40:10.175+00:00 2026-10-12T16:40:50.745+00:00 PostGrid status feed is back up Type: Incident

Affected Components: PostGrid (Mail Dependency)

Oct 12, 16:40:50 GMT+0
Resolved - PostGrid (Mail Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 12, 16:40:10 GMT+0
Investigating - PostGrid (Mail Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmv3t6kvt00fe07pe3id8nx40 2026-10-11T12:37:56.750+00:00 2026-10-11T12:42:58.040+00:00 Fullscript status feed is back up Type: Incident

Affected Components: Fullscript (Labs Dependency)

Oct 11, 12:42:58 GMT+0
Resolved - Fullscript (Labs Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 11, 12:37:56 GMT+0
Investigating - Fullscript (Labs Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmv2tmr2h000c07mtollx4qqe 2026-10-10T20:02:44.948+00:00 2026-10-10T20:04:45.944+00:00 Fullscript status feed is back up Type: Incident

Affected Components: Fullscript (Labs Dependency)

Oct 10, 20:04:45 GMT+0
Resolved - Fullscript (Labs Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 10, 20:02:44 GMT+0
Investigating - Fullscript (Labs Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmv2tieon000707mtumay8j41 2026-10-10T19:59:22.320+00:00 2026-10-10T20:01:10.580+00:00 Fullscript status feed is back up Type: Incident

Affected Components: Fullscript (Labs Dependency)

Oct 10, 20:01:10 GMT+0
Resolved - Fullscript (Labs Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 10, 19:59:22 GMT+0
Investigating - Fullscript (Labs Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuymec9z001h07qnea30u1xe 2026-10-07T21:29:10.650+00:00 2026-10-07T21:30:12.176+00:00 PostGrid status feed is back up Type: Incident

Affected Components: PostGrid (Mail Dependency)

Oct 7, 21:30:12 GMT+0
Resolved - PostGrid (Mail Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 7, 21:29:10 GMT+0
Investigating - PostGrid (Mail Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuwupta7004507qor683hbh7 2026-10-06T15:46:30.046+00:00 2026-10-06T20:11:58.159+00:00 OpenAI API status is back up Type: Incident

Affected Components: OpenAI (AI Dependency)

Oct 6, 20:11:58 GMT+0
Resolved - OpenAI (AI Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Oct 6, 15:46:30 GMT+0
Investigating - OpenAI (AI Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuvm6ka900i807k5pi4v0xow 2026-10-05T18:59:49.259+00:00 2026-10-05T19:05:32.260+00:00 https://api.decodahealth.com/readyz is back up Type: Incident

Affected Components: Decoda servers

Oct 5, 19:05:32 GMT+0
Resolved - Decoda servers is back up. This incident was automatically resolved by Instatus monitoring..

Oct 5, 18:59:49 GMT+0
Investigating - Decoda servers is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuvk0f4500a607no3ssz0csl 2026-10-05T17:59:02.394+00:00 2026-10-05T17:59:52.764+00:00 https://api.decodahealth.com/readyz is back up Type: Incident

Affected Components: Decoda servers

Oct 5, 17:59:52 GMT+0
Resolved - Decoda servers is back up. This incident was automatically resolved by Instatus monitoring..

Oct 5, 17:59:02 GMT+0
Investigating - Decoda servers is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuv971kc000x07o3rkowuijn 2026-10-05T12:56:16.292+00:00 2026-10-05T13:00:11.808+00:00 https://api.decodahealth.com/readyz is back up Type: Incident

Affected Components: Decoda servers

Oct 5, 13:00:11 GMT+0
Resolved - Decoda servers is back up. This incident was automatically resolved by Instatus monitoring..

Oct 5, 12:56:16 GMT+0
Investigating - Decoda servers is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuocyg7y000507qjdf831te6 2026-09-30T17:07:10.614+00:00 2026-09-30T20:36:32.188+00:00 OpenAI API status is back up Type: Incident

Affected Components: OpenAI (AI Dependency)

Sep 30, 20:36:32 GMT+0
Resolved - OpenAI (AI Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 17:07:10 GMT+0
Investigating - OpenAI (AI Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmuo2vbwm01s907n1ndzxpszz 2026-09-30T12:24:48.515+00:00 2026-09-30T12:37:50.937+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 30, 12:37:50 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 30, 12:24:48 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumz73gy021p07ne84z4rh1r 2026-09-29T17:54:13.229+00:00 2026-09-29T23:14:52.634+00:00 OpenAI API status is back up Type: Incident

Affected Components: OpenAI (AI Dependency)

Sep 29, 23:14:52 GMT+0
Resolved - OpenAI (AI Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 17:54:13 GMT+0
Investigating - OpenAI (AI Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumtuwx900dn07rvhlo96fc9 2026-09-29T15:24:46.744+00:00 2026-09-29T15:26:27.057+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 29, 15:26:27 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 15:24:46 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumstf5100ej07pcro2a1txv 2026-09-29T14:55:37.347+00:00 2026-09-29T14:59:17.849+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 29, 14:59:17 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 14:55:37 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmums84h9027f07qnbuyvl5r6 2026-09-29T14:39:04.197+00:00 2026-09-29T14:41:13.502+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 29, 14:41:13 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 14:39:04 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumros3100fn07rxrrh3x986 2026-09-29T14:24:01.213+00:00 2026-09-29T14:24:41.317+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 29, 14:24:41 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 14:24:01 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumram8d00d807rvh6q20flu 2026-09-29T14:13:00.585+00:00 2026-09-29T14:14:41.513+00:00 PostGrid status feed is back up Type: Incident

Affected Components: PostGrid (Mail Dependency)

Sep 29, 14:14:41 GMT+0
Resolved - PostGrid (Mail Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 14:13:00 GMT+0
Investigating - PostGrid (Mail Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmumo811h00f607rxir2fmw3v 2026-09-29T12:47:00.952+00:00 2026-09-29T12:48:44.046+00:00 Rainforest status feed is back up Type: Incident

Affected Components: Rainforest (Payments Dependency)

Sep 29, 12:48:44 GMT+0
Resolved - Rainforest (Payments Dependency) is back up. This incident was automatically resolved by Instatus monitoring..

Sep 29, 12:47:00 GMT+0
Investigating - Rainforest (Payments Dependency) is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.decodahealth.com,2005:Incident/cmugjlyet006w0vr0sau1cejw 2026-09-22T14:07:00.000+00:00 2026-09-22T15:30:00.000+00:00 Slow pages and Messages inbox failing to load Type: Incident

Duration: 1 hour and 23 minutes

Affected Components: Decoda servers, Decoda app

Sep 22, 15:30:00 GMT+0
Resolved - Decoda is back to normal speed. No information was lost, changed or exposed. If you did not see an error, your action went through. [Read the full report](https://docs.decodahealth.com/updates/incidents/september-22-2026)..

Sep 22, 15:05:00 GMT+0
Monitoring - Errors have stopped and pages are loading, though more slowly than usual. We are monitoring until Decoda is back to normal speed..

Sep 22, 14:07:00 GMT+0
Investigating - Decoda is slower than usual and the Messages inbox is often failing to load. Other pages, such as the Calendar, are taking longer than usual, and screens may stop updating on their own. We are investigating..

]]> tag:status.decodahealth.com,2005:Incident/cmubagw8513fe0wmrz9vd3bn6 2026-09-10T22:46:41.213+00:00 2026-09-11T08:15:56.770+00:00 Some order creation and PSC appointment booking requests are timing out Type: Incident

Duration: 23 days, 17 hours and 15 minutes

Affected Components: Junction (Lab Testing)

Sep 11, 08:15:56 GMT+0
Resolved - Our service provider, Temporal Cloud, has declared full resolution. Junction support has begun reaching out to customers with affected orders..

Sep 10, 22:46:41 GMT+0
Monitoring - A portion of order creation requests and and PSC appointment booking requests had been impacted by an ongoing incident of Temporal Cloud, our service provider, during 20:50 UTC to 21:50 UTC. Services have recovered at the moment, and we are monitoring for any further issue. Ref: https://status.temporal.io/incidents/sbklf2d1c35d.

]]> tag:status.decodahealth.com,2005:Incident/cmu63s4lr078a13pc12wywsft 2026-09-04T14:16:34.379+00:00 2026-09-04T14:33:40.046+00:00 EU Messaging Outage Type: Incident

Duration: 17 hours and 5 minutes

Affected Components: Mailgun (Email Dependency)

Sep 4, 14:33:40 GMT+0
Resolved - This incident has been resolved..

Sep 4, 14:21:50 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Sep 4, 14:16:34 GMT+0
Investigating - We are currently investigating this issue..

]]> tag:status.decodahealth.com,2005:Incident/cmubafwh314eo0wru71u0z644 2026-09-01T17:45:32.293+00:00 2026-09-01T19:29:45.263+00:00 US: API and Apps → Core API Infrasutrcture Type: Incident

Duration: 4 days, 8 hours and 12 minutes

Affected Components: Junction (Lab Testing), Junction (Core API)

Sep 1, 19:29:45 GMT+0
Resolved - The incident with API and Apps → Core API Infrasutrcture in the US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS region has been resolved. (not set).

Sep 1, 17:56:22 GMT+0
Monitoring - Junction had rolled out some mitigations against the ongoing us-central1-b network outage. GCP Incident Event ID: DLBWSVS.

Sep 1, 17:45:32 GMT+0
Investigating - We are investigating a reported outage. Affected service: API and Apps → Core API Infrasutrcture Affected API regions: US: https://app.incident.io/vital-api/catalog/01KKECG5PNXPZ2220T00S4C4EN/01KKECGN10M403R4ADAJS813GS.

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